AudioCodes (AUDC) Q2 2026 Earnings Call Transcript

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DATE

Tuesday, Aug. 4, 2026 at 8:30 a.m. ET

CALL PARTICIPANTS

• Vice President of Investor Relations - Roger Chuchen
• President and Chief Executive Officer - Shabtai Adlersberg
• Vice President of Finance and Chief Financial Officer - Niran Baruch

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TAKEAWAYS

• Revenue -- $63 million in the second quarter, representing an increase of 3.1% year over year from $61.1 million.
• Services Revenue -- $34.6 million, accounting for 54.9% of total quarterly revenue and growing 6.2% year over year.
• Revenue Guidance -- Management raised 2026 revenue guidance to a range of $251 million to $256 million, up from the previous range of $247 million to $255 million.
• Non-GAAP EPS Guidance -- Reiterated for the full year 2026 in the range of $0.60 to $0.75 per diluted share.
• Annual Recurring Revenue -- Reached an $84 million exit rate for the second quarter, growing 20% year over year driven by Live Managed Services and Voice AI.
• Voice AI Revenue -- Grew 50% year over year in the second quarter, with first-half 2026 revenue increasing nearly 100% compared to the first half of 2025.
• Backlog -- Totaled nearly $90 million at quarter-end, a 23% increase from $73 million in the prior-year period.
• Microsoft Teams Revenue -- Grew 5% year over year in the second quarter, putting the company on track to reach approximately $170 million in Microsoft-related revenue for the full year.
• Microsoft Teams TCV -- Total contract value rose 73% year over year to more than $20 million in the second quarter.
• Non-GAAP Operating Income -- $4.6 million or 7.4% of revenues, compared to $4.4 million or 7.2% of revenues in the second quarter of 2024.
• GAAP Net Income -- $0.5 million or $0.02 per diluted share, compared to $0.3 million or $0.01 per diluted share in the second quarter of 2025.
• Non-GAAP Net Income -- $3.9 million or $0.15 per diluted share, compared to $4.1 million or $0.14 per diluted share in the second quarter of 2025.
• Cash and Investments -- Totaled $64.2 million as of June 30, 2026, including cash, equivalents, bank deposits, and marketable securities.
• Operating Cash Flow -- $6.1 million provided by operating activities during the second quarter.
• Days Sales Outstanding -- Reported at 107 days as of June 30, 2026.
• Share Repurchases -- The company acquired 950,000 ordinary shares during the quarter for a total consideration of approximately $8.9 million.
• Dividends -- A cash dividend of $0.20 per share was declared, totaling approximately $4.8 million, payable on Sept. 3.
• Geographic Revenue Mix -- North America accounted for 50%, EMEA 33%, Asia Pacific 14%, and Central and Latin America 3%.
• Customer Concentration -- The top 15 customers represented 55% of quarterly revenue, with 37% attributed to the 10 largest distributors.
• Meeting Insights MRR -- Monthly recurring revenue for the Meeting Insights platform grew close to 150% year over year.

SUMMARY

AudioCodes Ltd. (NASDAQ:AUDC) is executing a strategic transition to a software-and-services model driven by artificial intelligence and cloud-based communication solutions. Management reported that its dual growth engines, Live Managed Services and Voice AI, have achieved an $84 million annual recurring revenue exit rate, representing a doubling of this metric over the past three years. The company remains deeply integrated with the Microsoft Teams ecosystem, which is projected to comprise 66% of total revenue for 2026. Strategic focus is shifting toward conversational AI orchestration and generative AI applications for enterprise contact centers and meeting intelligence.

• CEO Adlersberg stated that voice is becoming the "most natural, comfortable and preferred medium for humans to interact with large language models," facilitating the automation of verbal communications.
• Management noted that sales cycles for new conversational AI opportunities have shortened to approximately six months in some cases, down from a historical range of 12 to 24 months.
• The company's VoiceAI Connect platform is positioned as a pure-play orchestration layer that allows enterprises to integrate various AI cognitive services and bot frameworks without vendor lock-in.
• AudioCodes reported that its Voca CIC contact center solution is the only vendor product listed with dual Microsoft certifications for both a Teams contact center and an AI voice agent.
• The MIA Edge solution targets regulated industries like health care and finance by providing air-gapped, on-premises meeting analysis to ensure "ultimate ownership and access control" over data.
• The company plans to expand sales activity for its Meeting Insights platform into additional international markets following a 50% year-over-year increase in active users.
• Management reported that a large-scale connectivity opportunity worth more than $10 million has moved into production, expected to contribute $3 million to $4 million in annual revenue over the next three years.

INDUSTRY GLOSSARY

• SBC (Session Border Controller): A network security device that controls IP communication sessions, ensuring security and quality of service for voice over IP (VoIP) traffic.
• ARR (Annual Recurring Revenue): A subscription-based metric that predicts the total revenue a company expects to receive from its customers in a year.
• TCV (Total Contract Value): The total value of a signed contract, including one-time fees and recurring revenue over the life of the agreement.
• DSO (Days Sales Outstanding): A measure of the average number of days that it takes a company to collect payment after a sale has been made.
• UCaaS (Unified Communications as a Service): A cloud-delivered model that provides various communication and collaboration applications and services.
• CCaaS (Contact Center as a Service): A cloud-based customer service solution that allows companies to manage customer interactions across multiple channels.
• Voca CIC: AudioCodes' AI-first contact center solution specifically designed for integration with Microsoft Teams.
• MIA Edge: A next-generation, on-premises solution for secured meeting analysis and intelligence extraction.
• CPE (Customer Premises Equipment): Telecommunications hardware located at a customer's physical site rather than within the service provider's network.

Full Conference Call Transcript

Operator: Greetings. Welcome to the AudioCodes Second Quarter 2026 Earnings Conference Call. [Operator Instructions] Please note, this conference is being recorded. I will now turn the conference over to your host, Roger Chuchen, Vice President of Investor Relations. You may begin.

Roger Chuchen: Thank you, operator. Hosting the call today are Shabtai Adlersberg, President and Chief Executive Officer; and Niran Baruch, Vice President of Finance and Chief Financial Officer. Before we begin, I'd like to remind you that the information provided during this call may contain forward-looking statements relating to AudioCodes' business outlook, future economic performance, product introductions, plans and objectives related thereto. And statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters are forward-looking statements as the term is defined under U.S. federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements.

These risks, uncertainties and factors include, but are not limited to, the following, the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets, in particular, including governmental undertakings to address such conditions, shifts in supply and demand, market acceptance of new products and the demand for existing products, the impact of competitive products and pricing on AudioCodes and its customers' products and markets.

Timely product and technology development, upgrades, the advent of artificial intelligence and the ability to manage changes in market conditions and evolving regulatory regimes as applicable, possible need for additional financing, the ability to satisfy covenants in AudioCodes financing agreements, possible impacts and disruptions from AudioCodes acquisitions, including the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes business; possible adverse impacts attributable to any pandemic or other public health crisis on our business and results of operations; the effects of the current and any future hostilities involving Israel, including in the regions in which we or our counterparties operate, which may affect our operations and may limit our ability to produce and sell our solutions.

Any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel and any other factors described in AudioCodes filings made with the U.S. Securities and Exchange Commission from time to time. AudioCodes assumes no obligation to update the information. In addition, during the call, AudioCodes will refer to non-GAAP net income and net income per share. AudioCodes has provided a full reconciliation of the non-GAAP net income and net income per share to its net income and net income per share according to GAAP in the press release that is posted on its website.

Before I turn the call over to management, I'd like to remind everyone that this call is being recorded. An archived webcast will be made available on the Investor Relations section of the company's website at the conclusion of the call. With all that said, I'd like to turn the call over to Shabtai. Shabtai, please go ahead.

Shabtai Adlersberg: Thank you, Roger. Good morning and good afternoon, everybody. I would like to welcome all to our second quarter 2026 conference call. With me this morning is Niran Baruch, Chief Financial Officer and Vice President of Finance of AudioCodes. Niran will start off by presenting a financial overview of the quarter. I will then review the business highlights and summary for the quarter and discuss trends and developments in our business and industry. We will then turn it into the Q&A session. Niran?

Niran Baruch: Thank you, Shabtai, and hello, everyone. Before I start my formal remarks, I would like to remind everyone that in conjunction with our earnings release this morning, we will post shortly on our Investor Relations website and earnings supplemental deck. On today's call, we will be referring to both GAAP and non-GAAP financial results. The earnings press release that we issued earlier this morning contains a reconciliation of the supplemental non-GAAP financial information that I will be discussing on this call. Revenues for the second quarter were $63 million, an increase of 3.1% over the $61.1 million reported in the second quarter of last year.

Services revenues for the second quarter were $34.6 million, an increase of 6.2% over the year ago period. Services revenues in the second quarter accounted for 54.9% of total revenues. Revenue by geographic region was as follows, North America, 50%; EMEA, 33%; Asia Pacific, 14%; and Central and Latin America, 3%. Our top 15 customers represented an aggregate of 55% of our revenues in the second quarter, of which 37% was attributed to our 10 largest distributors. GAAP results are as follows, gross margin for the quarter was 65.7% compared to 64.1% in Q2 2025.

Operating income for the second quarter was $3.2 million or 5.1% of revenues compared to operating income of $2.6 million or 4.3% of revenues in Q2 2025. Net income for the quarter was $0.5 million or $0.02 per diluted share compared to net income of $0.3 million or $0.01 per diluted share for Q2 2025. Non-GAAP results are as follows, non-GAAP gross margin for the quarter was 65.8% compared to 64.5% in Q2 2025. Non-GAAP operating income for the second quarter was $4.6 million or 7.4% of revenues compared to $4.4 million or 7.2% of revenues in Q2 2024.

Non-GAAP net income for the second quarter was $3.9 million or $0.15 per diluted share compared to $4.1 million or $0.14 per diluted share in Q2 2025. At the end of June 2026, cash, cash equivalents, short-term bank deposits, short-term marketable securities and long-term financial investments totaled $64.2 million. Net cash provided by operating activities was $6.1 million for the second quarter of 2026. Days sales outstanding as of June 30, 2026, were 107 days. In May 2026, we received court approval in Israel to purchase up to an aggregate amount of $25 million of additional ordinary shares. The court approval also permits us to declare a dividend of any part of this amount.

The approval is valid through November 12, 2026. During the quarter, we acquired 950,000 of our ordinary shares for a total consideration of approximately $8.9 million. Earlier this morning, we also declared a cash dividend of $0.20 per share. The aggregate amount of the dividend is approximately $4.8 million. The dividend will be paid on September 3 to all of our shareholders of record at the close of trading of August 19. Now to provide an update on our guidance. We reiterate our guidance for non-GAAP diluted net income per share for 2026 to be in the range of $0.60 to $0.75.

We are now raising our revenue guidance to a range of $251 million to $256 million compared to the previous range of $247 million to $255 million. I will now turn the call over to Shabtai.

Shabtai Adlersberg: Thank you, Niran. Second quarter financial results were solid. Most important, they reflect steady progress on our strategic initiative to transform and reposition AudioCodes as a valued AI-driven cloud and edge software and services company. Our top line growth has maintained its track, driven by ongoing momentum in 2 primary growth engines, our Live Managed Services and Voice AI. Combined, these 2 units contributed to $84 million annual recurring revenue exit second quarter '26, growing 20% year-over-year and highlighting the increasing contribution of recurring high-quality revenue to our model. Annual recurring revenue has doubled in the last 3 years. That provides a strong foundation for future growth. We delivered strong performance in the Microsoft Teams phone business.

In addition to achieving 5% year-over-year growth, we saw pipeline expansion, increasing momentum in newly created opportunities and growth in the total contract value of opportunities signed. Performance across our 2 primary segments was in line with expectations with our strong cash-generating connectivity business showing stability and Voice AI business revenue growing again over 50% year-over-year. The strong growth puts us on track to achieve our stated goal of 40% to 50% growth year-over-year for the Voice AI segment for the full year of 2026, targeting to reach $50 million by the end of 2028.

Notably, the strong momentum in Voice AI business with new opportunities, new emerging applications and delivering state-of-the-art solution ahead of competition provides us with further incentive to continue to increase investments in this area. Now to highlights of the second quarter. Revenue growth accelerated to 3.1% year-over-year. Enterprise accounted to over 90% of revenues, led by 5% growth in the Microsoft Teams Phone business with a healthy mix of Live Managed Services bookings across Microsoft and Contact Center connectivity. Connectivity business comprised of the business lines of gateways, SBCs and CPE has held nicely in terms of revenue. Services grew 6.2% and now represents roughly 55% of total revenues. Product revenues were about flat.

Strength came from our dual growth engines, the Live family of UCC and CX, connectivity services and conversational AI. Backlog reached nearly $90 million, up 23% from $73 million a year ago. The growing Live and Managed Services backlog converts to revenue in coming quarters, keeping top line visibility robust. Together, this dynamic supports continued Live services annual recurring revenue momentum. Stepping back from the quarter, I'd like to spend a few minutes discussing one of the key trends shaping our industry.

As generative AI continues to advance and with agentic AI emerging as key trend in recent years, we are seeing growing evidence that voice is becoming the most natural, comfortable and preferred medium for humans to interact with large language models in order to automate verbal communications. This shift is accelerating the adoption of conversational AI across the enterprise with virtual agents and agent- assist solution emerging as some of the fastest-growing use cases. This trend further underlines our pursuit of expanding our business by adding investment in conversational AI technology and solution on top of our traditional voice connectivity business. AudioCodes is uniquely positioned to capitalize on this opportunity.

Our long-standing leadership in voice infrastructure, including gateways and session border controls, is complemented by deep expertise in orchestration and application layers that convert and connect enterprise voice environments with AI services. This unique combination enables organizations to seamlessly integrate AI capability into existing communication environments while maintaining the reliability, security and compliance requirements of enterprise voice networks. At the core of our Voice AI agents and agent-assist offering is VoiceAI Connect, a mature and field-proven technology and platform built through years of innovation and customer deployments. Built on our market-leading SBC technology, VoiceAI Connect enables enterprises to connect virtually any voice or telephony environment with leading cognitive voice services and both frameworks.

As innovation across the conversational AI ecosystem continues at a rapid pace, enterprises increasingly require flexibility to support heterogeneous environments consisting of both frameworks and cognitive services from various vendors. VoiceAI Connect is uniquely positioned to address this need, as the leading pure-play voice AI orchestration platform in the market, it offers the industry's most comprehensive libraries of pre-integrated APIs and connectors and multiple deployment options, no matter whether it's deployed on-prem, private, public cloud. This enables customers to rapidly and flexibly deploy and evolve Voice AI solution without being tied to a single AI vendor architecture.

This open flexible approach aligns well with the dynamic nature of conversational AI landscape and play directly into AudioCode's strength in voice interrogability, orchestration and enterprise communication. Now to the activity in the Microsoft space. I do remember, please, that last year, we ended with revenues of about $245 million, while revenues from the Microsoft area were about $160 million. So, this is our major business activity. And therefore, understanding how that has been evolving and developing in the second quarter does give you some idea as to the future. So we exited 2025 with Microsoft Teams revenue above $160 million.

In the second quarter of 2026, revenue grew 5% year-over-year and first half growth reached 5.6%, putting us on track for roughly $170 million by year-end, about 66% of our total company planned revenue. Pipeline momentum was equally encouraging. New created opportunities in the space grew 14% year-over-year, pointing to a healthy demand environment ahead. Total contract value tied to Microsoft Teams activity rose 73% year-over-year to more than $20 million in the second quarter, a strong evidence of the potential in this segment.

I'm also pleased to report that a higher than $10 million plus opportunity that we won several years ago with our strongest channels in the U.S. has finally gone into production, adding several millions of those products every year over the next 3 years, meaning the level of revenue coming from connectivity, from gateways and other stuff is going substantially up with like another 3 million or 4 million every year. Overall, the Microsoft Teams voice ecosystem remains healthy. Teams Phone still accounts for only a small share of the more than 320 million monthly active Teams users. And as voice grows more central to an AI-driven copilot workplace, we believe our long-term outlook in these markets remains favorable.

Some representative wins in the quarter include the following: one, in the area of IR education, you received follow-on purchase orders with a major state university with over 50 campuses totaling over $1 million, consisting of Live for Teams managed services, professional services and CapEx purchases for phones and video conferencing systems. This amount represents the latest wave of commitment of additional schools as part of the master agreement signed with the IT administrator. In another area, we signed a contract with a global logistics company. In conjunction with the renewal of Teams Live Services, a long-standing global logistics customer located in Europe, has broadened its engagement by adopting our technology globally in place of traditional toll-free numbers.

This expanded deployment is expected to generate meaningful cost savings and improve customer service outcomes. Now to conversational AI activity, which was very strong in the second quarter. Glad to report that we have successfully executed our Voice AI growth strategy, delivering another quarter of more than 50% growth year-over-year. In fact, first half '26 revenue grew close to 100% over first half '25. This level of performance brings us closer to achieving our target of growing close to 50% for the overall 2026. Our success in the conversational AI segment reflects the strength of our large enterprise customer base and our unique combination of expertise across telephony, networking, security, cloud and edge computing, collaboration technologies and AI-driven solutions.

Let me now turn to a more detailed discussion of the major business line within this segment. Let's begin with the VoiceAI Connect and Live Hub area. Getting back to it. We delivered a record-breaking quarter, driven by continued strong growth in VoiceAI Connect solution and our Live Hub self-service cloud platform. Momentum was broad-based, supported by an accelerating pipeline, steady new logo wins and meaningful expansion across our existing customer base. Revenue growth in first half of '26 supports our target to grow this line of business over 50% year-over-year, similar to the growth achieved in previous year in 2025.

Growth in the quarter was primarily driven by significant capacity expansion from existing customers, underscoring the scalability and mission-critical nature of our platform. A key highlight was a Tier 1 health care provider in the U.S., where we have supported a steady ramp in virtual agent and agent deployments over the past 3 years. During the quarter, we secured a purchase order that more than doubled their existing capability, driven largely by increased adoption of virtual agents. We also saw a follow-on win with a major North American retail conglomerate, which selected VoiceAI Connect to power virtual agent experiences for its primary business unit.

This builds on the success we reported last quarter with one of its subsidiaries and reflects growing enterprise-wide adoption. These wins reinforce our view that Gen AI-enabled virtual agent and agent-assist solution have reached enterprise-grade maturity and may now be entering the beginning of a broader adoption, accelerating the cycle. To summarize this section, our pipeline continues to build with large more strategic deployments. Sales cycles for new opportunities have shortened in some cases, to approximately 6 months compared to historical range of 12 to 24 months, which points to the maturity of the overall space and existing customers are expanding capacity and increasing pace. Next, to our AI-first contact center solution for Microsoft Teams.

The product is called Voca CIC. We continue to experience strong operational momentum in the quarter, driven by new customer wins, expansion with our current existing customers and growing adoption of AI-powered solution. Expanding presence in the financial services, following the Swiss banking Microsoft Teams contact center win highlighted last quarter, our Voca CIC contact center solution was selected by a leading Asian bank, replacing a major legacy incumbent. This competitive win underscores the maturity of our platform and its ability to meet the stringent security, compliance and data protection requirements. It also highlights the broader opportunity in this vertical as financial services organization increasingly standardize on Microsoft Teams, creating a significant potential for Voca CIC.

We are seeing an increasing number of existing customers who originally adopted Voca CIC as part of their migration from legacy contact center to the cloud, now expand their engagement with us by adding AI capabilities. This dynamic represents a significant increase in revenue potential of each enterprise customer. One example from the quarter, a major European airport logistics provider added our agent insights and omnichannel capabilities as part of the renewal, significantly increasing the total contract value of the engagement. Several months ago, we launched Voca CIC AI Receptionist, a new solution targeting the small businesses. An AI-powered solution that supports multiple voice platforms, including Microsoft Teams, et cetera.

Customer interest has been encouraging, particularly among organizations seeking to modernize customer interaction as part of a broader contact center strategy. As part of this initiative, Microsoft announced Teams Phone Agent at the InfoComm 2026 trade show in June, opening Teams Phone to third-party voice agents based on Copilot. AudioCodes was the only third-party solution naming Microsoft announcement with our voice agent generally available at launch. This recognition underscores our position as a category leader in the Microsoft Teams customer experience and our deep expertise in the Teams phone ecosystem. While AI receptionist is multi-platform by design, it goes deepest on Microsoft Teams, where our installed base and partnerships are strongest.

Short after that, Voca CIC became the first solution listed under Microsoft new Teams Voice Agent certification program. Voca CIC was already certified by Microsoft as a Team contract center on the unified integration model with the second certification, Voca CIC now holds Microsoft certification for both a Microsoft Teams contact center and an AI voice agent that sits in front of it. As of today, we know of no other vendor that is listed with both like us. At the heart of this offering is Microsoft Teams specific version of AI receptionist delivered under Voca CIC and build end-to-end on the Microsoft technology.

Microsoft Call Automation orchestrates this interaction and Microsoft Copilot is the AI agent driving the voice agent. The entire call path runs the Microsoft stack for enterprises building their cloud and AI strategy on Microsoft that removes a lot of friction. One technology stack, one security and compliance review, one accountable provider for implementing an ongoing support under a fully managed service. Together, these 2 milestones extend our leadership position in the Microsoft Teams customer experience category with Voca CIC. Microsoft Teams Phone continues to expand its footprint in the enterprise and every Teams phone is potentially home for both Teams native contact center and a Teams native voice agent.

We expect this to translate into a stronger pipeline as enterprises move from evaluating AI voice agents to deploying them at scale. Moving on to Meeting Insights Cloud Edition. Meeting Insight Cloud Edition maintained strong momentum during the quarter with continued growth across key operating metrics. Meeting volume was -- has doubled basically over the year ago quarter. Monthly recurring revenues grew close to 150% and the active users number reached a new record level, growing 50% year-over-year. The sales focus of Meeting Insight until now has primarily been concentrated to 2 or 3 countries. We now plan to expand the sales activity into substantially more markets, which as you can imagine, can substantially grow revenues substantially further.

Exit second quarter 2026, Meeting Insight is a mature and proven cloud platform built through years of innovation and customer deployments. Our strategy of delivering tailored workflow solution for specific vertical markets continues to gain traction and is translating into meaningful commercial and operational momentum. On the product innovation front, we further enhanced this platform with automatic language, multi-language operation and smart search, which enables users to query meeting insight using natural language. These capabilities improve the effectiveness of the solution to management teams and help customers extract greater value and intelligence from their meeting data. Moving on to MIA Edge. MIA Edge is our next-generation MIA OP, MIA on-prem, which provides secured meeting analysis and intelligence extraction.

MIA OP has proved market demand for Air gap off-cloud and secured meeting insights, intelligent extraction targeting mainly government and defense use cases. We have also found much interest in this unique solution in the health care and finance sector seeking increased security. Currently, it supports cloud, on-premise, hybrid and air gap deployment models. MIA Edge has been designed for regulated customers that cannot use AI on public clouds. It was designed to provide ultimate ownership and access control, data sovereignty and not less, the ability to control AI operation costs, which are mounting these days as a result of the ever-growing use of AI workloads by organization year-over-year.

One key effort in the second quarter and ongoing is the alignment of the solution to feed different customer environments such as Microsoft Teams, Cisco Jabber, Skype for Business, Google Meet, Zoom and Phone calls. At this stage, we have more than 25 active accounts with 10 in production and the rest in proof of concept and implementation. And with that, I'd like to wrap up my presentation just to say that we had a good operational momentum in the second quarter of 2026, particularly with the continued strong growth for our 2 primary engines, the Live family of Managed Services and Voice AI.

With the progress we are making in increasing our recurring revenues, we are on track with our target of delivering improved healthy top line growth in 2026 and beyond. And with that, I'd like to move the call to the Q&A session. Operator?

Operator: [Operator Instructions] We have reached the end of the question-and-answer session, and I will now turn the call over to Shabtai for closing remarks.

Shabtai Adlersberg: Thank you, operator. I would like to thank everyone who attended our conference call today. With continued good business momentum in our UCaaS and CCaaS operations and continued growth in our emerging Voice AI business, we believe we are on track to continue our growth in the next coming years. We look forward to your participation in our next quarterly conference call. Thank you all. Have a nice day.

Operator: This concludes today's conference, and you may disconnect your lines at this time. Thank you for your participation.

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