Fiserv FISV Q1 2026 Earnings Call Transcript

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DATE

Tuesday, May 5, 2026 at 8:00 a.m. ET

CALL PARTICIPANTS

• Chief Executive Officer — Michael Lyons
• Chief Financial Officer — Paul Todd

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TAKEAWAYS

• Adjusted Revenue -- $4.68 billion, down 2.4%, reflecting the anniversary of higher nonrecurring revenue in the prior year.
• Organic Revenue -- Decreased 3.6%, with a roughly 1% difference between organic and adjusted revenue as previously communicated.
• Adjusted Operating Income -- $1.4 billion, leading to an adjusted operating margin of 29.7% for the quarter.
• Adjusted EPS -- $1.79, benefitting from an 11% adjusted tax rate driven by the release of a tax valuation allowance; management clarified this is a timing-related impact, with full-year guidance unchanged at 19%-19.5%.
• Free Cash Flow -- $259 million, aligning with typical Q1 seasonality and prior expectations.
• Merchant Solutions Segment Organic Revenue -- Declined 1%, while adjusted revenue was flat, as the CCV transaction was fully lapped.
• Small Business Organic Revenue -- Declined 1%; adjusted revenue grew 1%; Small Business volume increased 7%.
• Clover Revenue -- Increased 6%; mid-teens growth when excluding higher nonrecurring revenue last year; Clover Payment Processing revenue up 10%.
• Clover Volume -- Grew over 9% reported and 12% excluding gateway conversion impacts; management guided for 10%-15% GPV growth ex-gateway for 2026.
• Clover Value-Added Services Revenue -- Composed 27% of Clover revenue, rising 18%, primarily due to software attach and Clover Capital.
• Enterprise Segment Organic Revenue -- Grew 3% in the quarter; adjusted revenue rose 2%; Enterprise transactions up 8%.
• Processing Organic Revenue -- Down 14%, while adjusted revenue decreased 9% within Merchant Solutions.
• Merchant Solutions Adjusted Operating Income -- $626 million, down 23%; adjusted operating margin of 26.4%.
• Financial Solutions Organic Revenue -- Decreased 6%, while adjusted revenue fell 5%.
• Financial Solutions Segment Adjusted Operating Income -- Declined 24% to $877 million; adjusted operating margin was 38.1% versus 47.5% last year.
• Digital Payments Revenue -- Both organic and adjusted revenue down 5%; Zelle transactions up 18%; BillPay transactions down high single digits; low single-digit growth in debit processing and low double-digit growth in debit network volume.
• Issuing Revenue -- Decreased 6% organically and 5% adjusted; global accounts on file grew low single digits; management noted significant nonrecurring revenue last year as a headwind to comparables.
• Banking Revenue -- Declined 6% organically, and 4% adjusted; core counts fell 2%, but overall accounts and positions (including Finxact) increased 6%.
• Debt to Adjusted EBITDA Ratio -- Ended the quarter below 3.2x (gross basis), with a full-year target near 3x.
• Share Repurchases -- 3.3 million shares bought for approximately $200 million.
• Guidance for 2026 -- Organic and adjusted revenue growth both forecast at 1%-3%; Merchant Solutions expected to grow mid-single digits; Financial Solutions flat to slightly down; full-year adjusted EPS of $8.00-$8.30; adjusted operating margin seen at 34%; capex and free cash flow conversion rates unchanged from prior statements.
• Operational Highlights -- 22 top bank partners now using Digital Merchant Activation; CommerceHub transaction growth approached 200% with new large enterprise customer wins.
• Client Service Metrics -- Time to resolve client inquiries was down 27%, and high-impact client incidents declined nearly 60% year-on-year.
• AI Initiatives -- Successful early application of AI to client-facing portals, call centers, and software development, with measurable productivity gains and lower incident rates; Project Elevate identified hundreds of opportunities for efficiency.
• Clover Product Expansion -- Launched PracticePay for healthcare and Professional Services; annualized GPV per healthcare outlet is in double digits above existing base, and Professional Services outlet growth exceeded 20% in paid SaaS attachment in March.
• International Clover Momentum -- Brazil Clover outlets grew over 30% sequentially; strong Q1 performance in Canada aligns with integration plans for TD Merchant Solutions.
• Integration and Product Milestones -- CommerceHub went live for petro, hospitality, and cross-border remittance clients; key new bank and credit union wins included OceanFirst Bank, Nicolet National Bank, and Truliant Federal Credit Union; enhanced money movement platform launched at PNC Bank.
• Finxact Performance -- Accounts and positions grew over 70%; won Best SaaS for FinTech at the 2026 FinTech Awards.
• Capital Allocation -- Continued focus on businesses aligned with strategy, including ongoing evaluation of potential asset dispositions.

SUMMARY

Fiserv (NASDAQ:FISV) reported revenue and profitability that conformed to previously communicated expectations amid challenging nonrecurring revenue comparables and ongoing strategic transitions across both Merchant and Financial Solutions segments. Management highlighted notable improvements in operational execution, including measurable reductions in client inquiry resolution times and incident rates, alongside new AI-driven efficiencies and successful product launches in key verticals. Guidance for 2026 revenue growth, margin expansion, and capital allocation priorities remained steady, with management expressing confidence in second-half acceleration and enhanced financial visibility by 2027 based on stable underlying volume trends and new customer wins.

• Clover’s adoption into healthcare and professional services verticals contributed to a double-digit annualized GPV uplift in new healthcare outlets and an over 20% increase in Professional Services SaaS attachment, as directly evidenced in March.
• Merchant-related softness in Argentina due to macroeconomic factors was offset by lower interest expense, stabilizing segment results.
• Finxact's rapid platform adoption was explicitly recognized through both significant account growth and industry awards.
• Management stated, "core attrition [ has been above ] where we want it to be," but reported early progress from targeted retention, expanded client-facing teams, and service enhancements, though improvement is not yet visible in financial results.
• Project Elevate, with AI central to execution, has begun operationalizing identified revenue and expense optimization opportunities, confirming a comprehensive organizational efficiency initiative underway.

INDUSTRY GLOSSARY

• GPV (Gross Payment Volume): Aggregate value of transactions processed through Clover or similar merchant payment platforms over a specified period.
• ISV (Independent Software Vendor): Third-party provider integrating business-specific software with merchant platforms to enable payments and value-added services.
• VAS (Value-Added Services): Additional software and product offerings layered on core payment solutions, often cited for enhancing revenue and customer retention.
• CCV Transaction: A referenced historical transaction affecting comparative revenue growth in the Merchant segment; not further specified in the transcript.
• CoreAdvance: Fiserv's embedded technology solution for upgraded banking and payment capabilities, referenced in new customer deployments.
• Finxact: Fiserv's cloud-native core banking platform, supporting modern core banking and ledger innovations.
• CommerceHub: Omnichannel platform for merchant and enterprise commerce, supporting transaction growth and broad client integrations.
• Project Elevate: Fiserv-wide initiative to leverage AI for operational efficiency, productivity improvements, and expense control.
• Client Health Index: An internal metric developed to scorebank the overall relationship strength and service effectiveness for Fiserv clients, integrating KPIs such as inquiry resolution and pace of change.

Full Conference Call Transcript

Michael Lyons: Thank you, Walter, and good morning, everyone. As we began the year, we were firmly in execution mode, and our first quarter results were in line with the expectations we shared with you in February. Our teams continued to be laser-focused on executing against the One Fiserv action plan, and while there is still significant work to do, we are taking the right actions, with the right sense of urgency and feel really good about the progress to date. We are confident in our strategy and the unprecedented pace of change in banking and payments is creating an extraordinary opportunity for us. As our clients and prospects want a trusted partner to deliver sophisticated technology and value-added solutions.

We are uniquely positioned to do exactly that. To drive these efforts, we continue to add outstanding talent across the organization, including new heads of operations for both Merchant Solutions and Financial Solutions, new Chief Revenue Officers for Clover and Enterprise Merchant and a new Head of Product for Financial Solutions. With respect to business performance, I'll start with Merchant Solutions, where we saw solid growth in Clover GPV supported by good execution against our strategic initiatives and a stable macro. Clover VAS revenue represented 27% of Clover revenue in Q1, growing 18% from a year ago, driven by software in Clover Capital. We also saw steady growth in enterprise transactions.

While anticipation lending volumes in Argentina remain strong, lower inflation and interest rates in Argentina were a revenue headwind to Merchant in Q1. I would note that this revenue softness was largely offset by lower interest expense below the line. Our preliminary April merchant volume growth, including Clover GPV remained solid around Q1 levels. Going forward in Merchant, we're watching the impact of various environmental factors, including higher gas prices from the conflict in the Middle East, which, if sustained, can impact the mix of consumer spending. We saw some of this dynamic in the most recent Fiserv Small Business Index data. In Q1, we signed 27 new banks as Merchant Referral Partners.

We also announced our largest agent bank partnership in our history with Western Alliance Bank, which has more than $90 billion in assets and expands our reach with merchants across the Western U.S. We also hit important milestones in the quarter, going live with CommerceHub omnichannel capability across a number of our largest petro customers. We also went live on CommerceHub with built rewards in neighborhood hospitality and via Americas in cross-border remittance. Our broadening global releases and customer go lives are driving CommerceHub transaction growth, which was up nearly 200% in Q1.

Other key enterprise merchant wins in Q1 included a retail energy provider, Blue Shield of California, a leading tax compliance platform and a large telecom provider who added on fraud capabilities. In Financial Solutions, we saw solid underlying business volume growth, particularly in Finxact and our Payments businesses, excluding BillPay. New business sales showed continued momentum. We hit important product delivery milestones, and we saw an improvement in key client service metrics. While core bank account and revenue attrition remain above our long-term trend, we've seen early signs that our client service initiatives have been well received.

We're also getting positive client feedback on our decision to continue supporting all of our cores, and we are signing and renewing customers across all core. Also contributing to an enhanced client experience is the value we are delivering from our recent acquisitions of StoneCastle and Smith Consulting, where both our strategic and financial results are in line with our business cases. Key new business wins in Financial Solutions included OceanFirst Bank, which is a $14.5 billion Northeast regional bank that is growing rapidly through its announced acquisition of Flushing Bank. It extended its premier core and surrounds agreement with us, adding Digital Payments and committing to deploy CoreAdvance.

Nicolet National Bank, a $16 billion Wisconsin-based bank, is adopting our Premier Core with its Midwest One acquisition. Truliant Federal Credit Union, a $5 billion-plus North Carolina-based institution chose to move to our debit processing platform. We expanded our long-standing digital money movement relationship with PNC Bank to include cash flow central AR/AP Services for their small businesses. And we had embedded Finance Wins with a large payroll provider and a large retailer to bring new capabilities to their payroll members and customers. In these wins, we will leverage new integrated capabilities across Fiserv, including Finxact for ledger, PayFair for banking applications and program management and VisionNext as a cardholder platform.

Finxact was named Best SaaS for FinTech at the 2026 FinTech Awards, recognizing the combination of its market-leading innovation and scaled customer deployments. Finxact continued to grow strongly in Q1 with accounts and positions up over 70% as clients find value and its ability to provide financial infrastructure to enable any asset class in any domain at scale under a common platform and business model.

So our execution is improving across both businesses, but as expected, that progress is not yet visible in our reported financial results as we are still lapping a higher mix of nonrecurring revenue, fueling the lingering impacts from prior client service challenges and absorbing the incremental expense from investments that will drive long-term client-focused growth, all necessary and important elements of our transition year in 2026. We look forward to the second half of the year and 2027 and when we expect our operating performance will be more fully visible in our financial results. I'll now provide an update on our execution against the One Fiserv Action Plan.

Of course, we will cover all aspects of the plan in greater detail at the May 14 Investor Day. Under our client-first pillar, we continue to make targeted investments to raise the bar for client coverage, relationship management, service delivery and product resilience. The number of client-facing personnel we have is up significantly, meeting a key demand from clients, and importantly, we are seeing better day-to-day execution. Our time to resolve client inquiries is down 27% year-on-year. While we still have significant work to do, high-impact client incidents are down nearly 60% year-on-year, and we launched important AI initiatives to enhance the performance of our primary client portal and call centers in Financial Solutions. Turning to Clover.

Our second pillar, we continue to make progress towards establishing it as the preeminent small business operating platform. We launched 2 new verticals in March with PracticePay in the health care space and our Professional Services offering. We are seeing promising early results with annualized GPV per health care outlet running at double-digit levels above our existing Clover Health care merchants, and a 20% plus increase in new Professional Services outlets that attached our paid SaaS offering in the month.

Internationally, our momentum continued with Brazil Clover outlets up over 30% sequentially, and we had another strong Clover quarter in Canada, where we remain on track to enable TD Merchant Solutions to provide Clover's product offering, processing and servicing to its clients in second half of the year. After launching in Q4, we continued to expand our Digital Merchant Activation capability, and now have 22 of our top bank partners signed. We will also add this capability to our clover.com online Merchant Referral Partners. Through integration with StoneCastle, we remain on track to launch Clover Savings, our merchant cash management program before the end of Q2.

Through a number of important partnerships, we continue to build agentic capabilities for our Clover merchants and we'll showcase some of these at Investor Day. And finally, we are excited to share that Clover is slated to support 30 World Cup games this summer in the U.S. and Mexico. Next, on the innovation front, we continue to hit critical milestones on key strategic products including Experience Digital, CashFlow Central, Vision Next, Optis and CommerceHub, as I mentioned earlier. In our Enterprise Merchant business, we delivered a new developer portal supporting agentic commerce.

Our teams have further ramped up their usage of AI tooling in the software development process with early results showing a significant reduction across key steps in new feature development and delivery time with mainframe modernization. And finally, we are on track to launch our previously announced stablecoin pilot this summer to facilitate interbank money movement. Fourth, we are in full swing with Project Elevate. With AI at the center of this program, we are very encouraged by the early results. The teams have identified hundreds of opportunities to drive revenue uplift, reduce expenses, increase simplicity and improved productivity, and we're moving with urgency to operationalize them. Paul will outline our financial targets for Elevate at Investor Day.

Beyond Elevate, we took several important actions in Q1 to drive efficiency, including closing 2 subscale offices, exiting underperforming Merchant businesses in India, reducing management layers, and implementing more aggressive performance management. And just last week, we completed the migration of all customer activities from a significant data center as we continue our modernization activity. Last, but certainly not least on One Fiserv is our commitment to highly disciplined capital allocation. We continue to sharpen our focus on the businesses and assets that best align to our go-forward strategy, including evaluating potential dispositions.

I'll conclude by saying we look forward to seeing you at Investor Day where among other topics, we will further highlight our strategic priorities describe how our businesses are converging further to unlock more synergies and share how we're using AI to transform systems of record into systems of collaboration, create new TAMs and increase efficiency. Together, these actions will support the mid-single-digit adjusted revenue and double-digit EPS growth that we've discussed since last fall. This will position Fiserv to return to its roots and create significant shareholder value as a constant compounder. I want to thank our employees for their hard work and dedication and our clients for their continued trust.

With that, I'll turn it over to Paul to cover the details of Q1 and our guidance.

Paul Todd: Thank you, Mike, and good morning, everyone. I will cover details on total company and segment performance in the first quarter and reiterate our guidance for 2026. Beginning on Slide 6, total company Q1 adjusted revenue was $4.68 billion, a decrease of 2.4% compared to the prior year period and was in line with our guidance as we lapped higher nonrecurring revenue from a year ago. Q1 adjusted operating income was $1.4 billion, resulting in adjusted operating margin of 29.7% also in line with the just below 30% view, I provided on our last call.

Total company organic revenue was down 3.6% in Q1 and with a differential in organic-to-adjusted revenue of just over 1%, in line with the approximately 1% delta we communicated in February. First quarter adjusted earnings per share was $1.79. Our Q1 results reflect an adjusted effective tax rate of 11% driven by the release of a tax valuation allowance in the first quarter. Relative to our expected annual adjusted tax rate of between 19% and 19.5%, this lower tax rate resulted in a $0.17 positive impact to adjusted earnings per share in Q1. This 11% rate in Q1 is strictly a timing-related impact.

Our full year adjusted tax rate guidance of 19% to 19.5% remains unchanged, and we expect higher quarterly effective tax rates through the balance of the year as an offset. Free cash flow for the quarter was $259 million and in line with our expectations we noted in February, and reflects typical seasonality where Q1 is our lowest free cash flow quarter of the year. Now I will turn to the performance by segment for Q1. Starting on Slide 7 for Merchant Solutions. Merchant Solutions organic revenue declined 1% for the quarter, while adjusted revenue was flat, which is largely in line with our expectations as we fully anniversary the CCV transaction.

As Mike mentioned, lower inflation and interest rates in Argentina did have a negative impact on adjusted revenue in our Merchant business. Small Business revenue declined 1% on an organic basis in Q1 and grew 1% on an adjusted basis. Small Business volume grew 7% in the quarter. Clover revenue grew 6% in Q1. However, excluding higher nonrecurring revenue from the first quarter of 2025, Clover revenue growth would have been in the mid-teens. Clover revenue from Payment Processing grew 10%, more in line with volume trends.

As we noted in February, we expect similar trends for Clover in Q2 with this period representing the peak in nonrecurring impacts and also expect that Clover processing revenue will grow in line with Clover GPV. Clover volume grew over 9% on a reported basis and was in line with our expectations as we saw stable growth, both in the U.S. and in key international markets. Clover volume, excluding the previously discussed gateway conversion, grew 12%. As the previously discussed gateway conversion continues to run off, the delta between Clover reported and ex Gateway growth will converge.

We continue to expect Clover revenue growth in the low double-digits for 2026 and GPV growth of 10% to 15% ex the Gateway conversion. The lower end represents the core growth rate, while the higher end assumes more significant conversion of non-Clover merchants. Value-added Services revenue contributed 27% of Clover revenue in Q1, growing 18% from a year ago, driven by software attach and lending, including Clover Capital. Moving on to Enterprise. Our revenue grew 3% on an organic basis in Q1 and grew 2% on an adjusted basis. Enterprise transactions grew 8%, and finally, in Processing, organic revenue declined 14%, while adjusted revenue declined 9%.

First quarter adjusted operating income for Merchant Solutions segment was $626 million, down 23% with adjusted operating margin of 26.4%. Now I will cover Financial Solutions starting on Slide 8. For the quarter, organic revenue declined by 6% in Financial Solutions, while adjusted revenue declined by 5% relative to our expectations of adjusted revenue decline at the high end of mid-single digits that I mentioned on our last call. In Digital Payments, both organic and adjusted revenue declined by 5%. Our underlying account and volume growth in Financial Solutions was in line with what we expected and our recent history. This included low single-digit growth in debit processing and low double-digit debit network volume growth.

Zelle transactions grew 18% in the quarter in line with recent trends we have seen while we saw BillPay transactions down high single digits. Also, we saw a further ramp in CashFlow Central revenue in the quarter. In Issuing, revenue declined by 6% on an organic basis and 5% on an adjusted basis. While global accounts on file grew in the low single digits, revenue comparables were impacted by nonrecurring revenue in Q1 last year, a trend we expect to be more pronounced in Q2.

Finally, in Banking, revenue decreased 6% on an organic basis and was down 4% on an adjusted basis as we continue to be impacted by certain actions taken over the last several years as well as higher nonrecurring revenue in the year ago period as well as attrition that remains above our long-term target. We saw core counts declined 2% year-over-year while overall accounts and positions, including Finxact grew 6%. First quarter adjusted operating income for the Financial Solutions segment declined 24% to $877 million and adjusted operating margin was 38.1% versus 47.5% in the prior year period. From a leverage standpoint, we finished the quarter with a debt to adjusted EBITDA ratio below 3.2x measured on a gross basis.

We expect to finish the year at approximately 3x. Turning to Slide 9. We repurchased 3.3 million shares during the quarter for approximately $200 million. As we noted in February, we are focused on managing our leverage ratio and remain committed to returning capital to shareholders. Now with Slide 10, I'll move on to our 2026 guidance. First, on revenue, we continue to expect 2026 organic revenue growth in the range of 1% to 3% with Merchant Solutions revenue growth in the mid-single digits and Financial Solutions flat to slightly down. Consistent with February, we expect adjusted revenue growth in the range of 1% to 3%. All of this continues to assume a stable macro environment.

As we told you in February, we expect the second quarter to be the trough in terms of our year-on-year revenue decline and we expect our Financial Solutions business to decline at the high end of mid-single digits in Q2. We expect our weighted average share count to be approximately 530 million resulting in adjusted EPS of $8 to $8.30, consistent with our prior guidance. We continue to expect adjusted operating margin of approximately 34% for the year. In line with our commentary in February, we expect first half adjusted operating margin of approximately 31% to 32%.

In the second half of the year, we continue to expect adjusted operating margin of 35% to 36%, with Q4 representing the high point in the year. We continue to expect capital expenditures to remain approximately flat with 2025 levels. We continue to expect free cash flow conversion of approximately 90% of adjusted net income for the year, in line with historical levels and our February guidance. And with that, I will turn the call back to the operator to start the Q&A session.

Operator: [Operator Instructions] Our first question comes from Tien-Tsin Huang from JPMorgan.

Tien-Tsin Huang: I wanted to ask just on maybe visibility on the Banking side and retention given some of the bank conversions that you're doing. Just any surprise there? I know the trough comments were made, but I'd love to hear a little bit more detail on attrition and retention, that kind of thing.

Michael Lyons: I think broadly on Banking, we continue to be, obviously, very proud of the leading market share position we have in the business and all the support across almost 3,000 banks and credit unions on the core side. As we've said and we said again today, core attrition [ has been above ] where we want it to be and getting that back to normal is a significant focus for us. That attrition, as you know, is the result of actions taken over the last several years and especially around the client service front. And we're confident we have the right fixes and addresses, and the way we're addressing it is the right thing to do.

And while there's significant work to do as I said today, we feel like we're bending that curve in a positive way. And contributing to that is we've significantly increased our client coverage efforts, which was an ask of our -- they came directly from the clients. But from that has come better service, and we're seeing that show up in both our surveys and anecdotal evidence.

And then we've really leveraged a number of different forms of AI to help in call centers, enhancing our client portal experience, accelerating our tech modernization and reducing the books [ of what we ] have then obviously, the decision to support all of our cores was an important one for our clients and has taken a significant amount of pressure -- perceived pressure that they had on themselves to switch and obviously, pressure on us. So little things or less highlighted things. The StoneCastle acquisition has been a great value-added positive, supporting our clients, depository clients and one of their biggest needs, which is continue to -- continued deposit growth.

And then our approach to embracing the consultant community and even acquiring Smith Consulting to really drive value-added services to our depository partners, again, is another piece. Finally, we've taken an advanced approach again using AI to measure our -- what we call a Client Health Index across all their experiences with us in terms of pace of change, resolution inquiries, client touch and the like, and it's given us a much better view and perspective of where these clients stand, which allows us to play much more on the offensive side to getting to them. So a lot of self listed, but it's a complete package of behavioral changes, technology changes, service changes, alignment changes, enhancements.

We talked about continued enhancement in the quality of our leadership team bringing in new executives to combine new executives here. So I wish it was more visible in the results, but when you go through the underlying KPIs that we have, we feel really good about the progress we're making and our ability to get core revenue-related attrition back down to more normal levels. Ideally would like to have none, but of course, you've got M&A and stuff. And we've had some over history, but getting it back to those historical levels, we feel like we're doing all the right stuff and are on the path to do it, just takes time and work.

Operator: Next, we'll go to the line of Andrew Schmidt from KeyBanc Capital Markets.

Andrew Schmidt: I wanted to ask just on SME back book. If you talk about the performance there ex Clover. And then I know there's a swing factor in terms of the conversion of non-Clover merchants. If you did any testing there? It'd be interesting to just understand how that testing is performed and how that might influence just the go-forward emphasis on converting those non-Clover merchants to Clover?

Paul Todd: Yes Andrew, thanks for the question. And yes, first of all, I wouldn't call out anything unique as it relates to the back book conversion in the first quarter. And certainly, for the year, we don't have any different expectations around what that back book conversion looks like. We've commented for some time now, we're being very mindful about how we approach any of the non-Clover to Clover transition to make sure that we're doing it in a very mindful customer-centric way. And we've had some good tests around that, around the receptivity of those moves when there's a good product fit. But there [ is a ] peaking incremental.

We've talked about and the overall Clover GPV guide for the year, the low side of the guide assumes very minimal back-book conversion. And the higher side assumes a more meaningful back-book conversion. But right now, everything is on plan as it relates to how we're looking at that. And we're going to talk a lot about this at Investor Day, [indiscernible] is going to be going through just the overall Clover strategy, the overall merchant strategy, you'll see all the pieces kind of fit together related to this topic at Investor Day. But right now, nothing has changed. Mike, do you have anything to add?

Michael Lyons: I'd just add that we've said in the past that our ability and willingness to pursue conversions of Fiserv customers from one platform onto Clover. We obviously very much like to do that given the robust set of VAS we have on the Clover side, but that depends on us doing certain actions, and we're proud this quarter to launch 2 new verticals, as I mentioned in the prepared comments, in health care and professional services. And each time we build unique capabilities to address a certain vertical that allows us a greater opportunity to go in and address the back-book with compelling offers.

We don't want to just go in and try to move that to Clover without a strong rationale and mutual benefit for the customer. And as Paul said, our efforts to date have been very modest. [indiscernible] will talk you through that study learn, test and then when we have the right capabilities and the right understanding of it, if you could pick up the pace of it.

Operator: Next, we'll go to Dan Dolev from Mizhuo.

Dan Dolev: Guys, great progress here. Quick question on AI. I think your competitor made an announcement yesterday on AI with regards to bank processing. Can you maybe, Mike, elaborate on some of the initiatives and how you add value with AI to your banking plans?

Michael Lyons: Yes. Thanks for the question. And as we keep progressing with it for our businesses, we get more and more excited about what AI is allowing us to do, and we've seen incredible results to date, recognizing it's still early in the development of it. But we're really intensely focused on four areas, which is taking those great systems of record we have into systems of greater value and systems of collaboration, generating new revenue sources and TAMs, which goes a little bit to your question, enhancing client service where I just mentioned and then increasing our own productivity and efficiency across the company.

With respect specifically to leveraging AI on the revenue side and for the benefit of our clients, agentic is clearly the next important phase on both the Merchant side and the Banking side and we have a number of extremely exciting developments going on there, including new agentic commerce capabilities, which we've been talking about in Merchant and rolling out through important partnerships and Takis will go through that in detail next week, but we see a great opportunity, especially with the Clover customer base and enabling them to access an agentic world without building all the back-end systems needed.

And on the Banking side at IR Day, Divya will introduce a new governed AI operating layer that will importantly allow FIs to access and fully capture the power and benefit of all agents across many functions, including front, middle and back office and using any LLM, so we're already live with pilot agents with 2 financial institutions around this today and then have a number of others lined up with different use cases, think about loan originations, compliance in call centers. So not to steal too much thunder for next week, but Divya will formally introduce the product and you'll be able to actually see some demos of it.

So again, whether it's internally or externally, Merchant or Financial, we're seeing great opportunities both to drive value for ourselves and help our clients access the agentic capabilities available to them.

Operator: Next, we'll go to Vasu Govil from KBW.

Vasundhara Govil: I just had a couple of quick ones on Clover. I guess the first one just on the nonrecurring revenue that you called out, Paul, from last year. Was that mostly hardware revenue or something else? And then more broadly, Mike, on Clover Capital, you've highlighted in prior calls how the penetration is still relatively low in your installed base. So maybe if you could just talk a little bit about what has constrained adoption so far? And as you look to scale that business, how should we think about the long-term penetration potential and sort of the mix between on-balance sheet, off-balance sheet to support that growth?

Paul Todd: Yes. So Vasu, maybe I'll take two parts of those, and then, Mike, if you want to add anything. As it relates to the nonrecurring revenue on the Clover side, yes, hardware is a big piece of that. There are some other things from a nonrecurring standpoint in that comparative. We highlighted that up, that's why the Clover revenue grows in the mid-teens, a reported growth of 6%. But if you take the comparative dynamics of the nonrecurring, not repeating in the first quarter of this year, that puts you to the mid-teens to roughly 15% in hardware is the biggest or one of the biggest pieces there.

On the Clover Capital side, we will talk more about this at Investor Day and just our strategy around Clover Capital, you're right, we are under-penetrated relative to the opportunity set and we're going to kind of lay out a much broader strategy around how we're going to be approaching the marketplace both from a balance sheet standpoint as well as just an overall growth standpoint at Investor Day. So I'd rather kind of give a more wholesome view of that on a go-forward basis. But we did see good Clover Capital growth in the quarter. So I'm very pleased with the underlying volume growth that we saw.

And we don't see any change in that growth trajectory as we look at the forecast for the remaining part of the year, but we'll give you more color at Investor Day. Mike, anything else?

Michael Lyons: No. I think you highlighted perfectly that the opportunity is significant in front of us we're a couple of quarters into building our -- enhancing what we had core capabilities and going after that, and it's domestic and international opportunity.

Operator: Next, we'll go to Bryan Bergin from TD Cowen.

Bryan Bergin: I wanted to ask on Financial Solutions. Can you just give us a sense on the nonrecurring revenue headwinds where relevant across the subsegments. And I'm thinking particularly in Issuing and Banking. And then the relative potential size of those headwinds in 2Q? Just so we could unpack the recurring performance within overall performance.

Paul Todd: Yes. So specifically, in the issuing area, the biggest single driver I'd point out to is the output solution there, where we had some significantly sized output solutions business that is not recurring this year, that is in the first half. And specifically in the second quarter, you'll -- how we had that team's growth rate on the Issuing business in the first half -- or in the second quarter of last year. And so that's providing a meaningful comparative headwind on the Issuing side. There are other nonrecurring across the digital channel as well as in Banking.

But as it relates to general sizing, we kind of gave you when we talked about the high mid-single digit and the second quarter being the trough, relative sizing of what we expect the impact to be. I would say we are pleased with the fundamental growth in the -- across the Financial Solutions segment of each of the underlying growth across Digital, our Issuing business, Mike commented on the Banking. So we're seeing consistent. So the volume picture that we see in the first quarter and the second quarter and really for the back half of the year is very stable.

It's just these comparative dynamics that we have in the first half and more acutely in the second quarter of the first half is what we're needing to grow through, and then we're going into be to a much more visible normalized growth picture in the back half of the year. We do have some natural tailwinds in the back half of the year as it relates to growth. We have a comparative tailwind in the back half on Financial Solutions due to some of the strategic things we did in the Digital space in the third quarter of last year. So that's a natural tailwind.

And then we have some contracted revenue from some of the client wins that we've talked about that also will be additive in the back half of the year. Mike, anything else to add?

Michael Lyons: No, I think it's the same comments we made last quarter. It's hard to go through every single recurring revenue item. And broadly, we think, and we'll talk at Investor Day that we're a mid-single-digit growth company with FS being a low single-digit growth company probably operating flattish today on a clean basis and Merchant being a mid- to high single-digit company today operating in mid-single-digit basis. And our plan is to obviously make -- we're anxious to get it so it's more visible in the financial results.

But to Paul's point, you look at the underlying volumes, they track very much against what we're talking about from a high level and maintaining and growing that volume step, the revenue will come behind it and start to match.

Operator: Next, we'll go to Will Nance from Goldman Sachs.

William Nance: Mike, if I could just follow up on the comment you made. I think you've been pretty clear in sort of telegraphing what you think the right growth rate is for business and the message you expect to deliver at the Investor Day coming up. I'm wondering, to the comment that maybe the underlying growth in FS is more or less flat right now, and obviously, the investments that you're making that are weighing on margins right now. As you look out into next year, you've talked about seeing the benefits of some of the improved execution coming through the numbers.

Is it your expectation that the company can actually get to that level of performance sort of exiting the year and into 2027? Or are there lingering kind of performance and attrition issues in FS or investments you want to make on the margin front that could delay that?

Michael Lyons: I'd say that go back to the One Fiserv comments, we are confident we're taking the right actions. We obviously have to execute against those and complete them. And we are -- the team has rallied around those. We're laser focused on them. We know the fundamentals that we have to get in the right place to be a mid-single-digit grower. And those -- the efforts we need to get there are fully funded and fully resourced. And I believe that we've brought in some great talent to complement the talent we have here. So I feel good about all the execution. We have to go do it.

And we've said, as you exit '26, you start to look -- they're still comparables, obviously, with some of the actions we did across the business in Q3 and Q4, some going the other way, being beneficial comps to us as you get into Q4. And then '27, we sort of see is the first full year where you can see really clear visible growth. But again, we're trying to give you and we'll give you more at Investor Day the underlying volume drivers that we're seeing that support our belief that we've got a great business.

We've got two great TAMs in Merchant and Banking both in a very strong position today, both in an investment mode, probably the best meetings we've had in a long time here where whether it's an enterprise merchant or an FI, you leave with a lot of stuff to work on. So the environmental support is there, the fundamentals underlying our volumes are there, and we got to put ourselves in a position where the execution resilience and service is much crisper than it's been, and that's the path we're on. But I'm very confident we're taking the right actions to get to where we need to get to, to put the business in a position to do it.

We have to execute.

Operator: Next, we'll go to the line of Jason Kupferberg from Wells Fargo.

Melissa Chen: This is Melissa Chen on for Jason. I wanted to ask about the launch of Clover PracticePay, it sounds like the initial reception there has been good. But can you talk a little bit about how big the addressable market is in health care POS and who you're mainly competing with in that space?

Michael Lyons: Yes. The -- we were thrilled. This has been in -- we've been previewing this for some time now. We're thrilled to get it launched this quarter, very optimistic about our growth in that area, its a massive TAM. And the -- it was -- this was the #1 area from our bank partners, which is a major distribution channel for us where they need help, and we heard it loudly from our ISO partners, also the specific TAM, as you know, is massive.

We're going -- think about more of the local doctor practice and our penetration there is low, and our growth rate relative to the FSBI over time, if you measure us against index using the FSBI as a proxy for the industry, we've been below that. So this is the key component that we're missing, and is a key component that will allow us to go after some of the back book conversion. Got a great partner in developing with Rectangle, and we're pleased. We launched this month, so it's still early, but we're very pleased with the progress we're making, and we'll continue to remain very focused on execution here.

Operator: Next, we'll go to Jamie Friedman from Susquehanna.

James Friedman: I was wondering at a high level, if you could share your perspective on the competitive dynamic of Financial Solutions, specifically in Issuing and Banking because it does seem like landscape is changing somewhat, investors are potentially anxious about it.

Michael Lyons: Yes. I think Mike (sic) [ James ], I made a lot of comments on core banking earlier specifically. Obviously, we've got great competitors across Banking, Digital and Issuing. I think -- and all of them are -- we enjoy continuing against every day in innovation and competition fuels growth for the industry. As I said, the backdrop of the industry is very, very supportive of solutions from all of us. And we're focused -- all the stuff we're doing in One Fiserv is to put us in a position to compete very, very effectively against any of the competitors. I think a lot of the questions we hear is around the modern core space, change in competitive dynamics.

We are thrilled, as we said in the prepared comments with Finxact, which is are on the way, the largest -- with the most accounts being served on the modern core platform, cloud agnostic, asset-agnostic, true modern core -- truly modern digital ledger. So we're thrilled with our competitive position there. We continue to -- that continues to be the hallmark and both Divya and Takis will address that at Investor Day around our embedded -- the growing embedded finance space. So I think no major changes in the competitive landscape as we see it. We've got great competitors they're innovating, competing as always.

And our focus is to make sure that our underlying fundamentals around service, product delivery, value-added solutions and speed to market are at the highest level to allow us to compete and maintain all the leadership positions we have across the FI businesses.

Operator: Next, we'll go to the line of Timothy Chiodo from UBS.

Vasundhara Govil: I was hoping we could spend a few minutes on non-Clover SMB. So it's roughly 20% of total company revenue, roughly 40% of the Merchant segment. I know there's a lot of moving parts there in terms of some of the Argentina changes, some of the Clover migration. But I was hoping you could talk about the organic growth on an adjusted basis for that business this past quarter, but also over the past few and then what is implied in the guidance? And maybe a little bit bigger picture. I understand this might be more of an Investor Day topic.

But to the extent that you could decompose some of the portions that are U.S. that are international, how large the ISB your partner business might be in there. et cetera. Any additional color. And again, I appreciate that last part might be more suited for the Investor Day.

Paul Todd: Yes, Tim. So yes, that's exactly what I'd say on that last piece is we are going to go over this in good detail at Investor Day. So you'll get a lot of that clarity around some of the componentry there. We're going to provide additive disclosure of Clover just in general of the components of Clover as well as then non-Clover and you'll also understand maybe some of the strategic things around the non-Clover side, particularly in [ ISP ] and some of the international expansion there. As it relates to the organic growth, we do have comparative dynamics here. We have the Argentinian kind of noise.

But as I said on our last call, we're expecting our non-Clover SMB business to have slight growth this year. We were down low single digits in the first quarter. So organically, we were down in the low-single-digits for the first quarter. And we would expect similar kind of performance if everything kind of holds in the second quarter. As it relates to the back half, kind of what changes there is we do have incremental ISV growth that's coming in there. And specifically, some of the international growth is we're seeing good ramping, particularly in Brazil. And so there's a few international dynamics that are playing through throughout the year that helped that.

But generally speaking, we've talked about that non-SMB, non-Clover SMB, not being a growth business for us. But relative to the overall picture, we're managing it in a more systemic way than we have in the past. We've been very mindful about how we approach that of moving over that business to Clover over time in the right sort of way. That's the end goal is to move as much of that business to Clover where the product and the feature functionality of Clover fits with those merchants and Takis and team will cover that in more detail. Mike, anything to add?

Michael Lyons: No, I think all great topics for next week and all in our materials to be addressed.

Operator: Next, we'll go to James Faucette from Morgan Stanley.

James Faucette: I appreciate all the commentary and apologies if I missed something because I've been bouncing between calls. But I would like to ask quickly, when you talk about like moving volumes and taking advantage of Clover's strength. How are you thinking about kind of the moving targets and competitive environment, especially as we see more companies looking to add incremental functionality for omnichannel, et cetera, even for SMB? And how do we think about that and its implications versus product road map? .

Michael Lyons: Yes. Again, we'll do a deep dive next week on Clover, but high level. We think we've got the best small business operating system in the business. We're continuing to invest heavily across horizontal features vertical features we talked about PracticePay and Professional Services coming in this quarter, seeing great growth and opportunities on the international side. Takis and his team are digging deep on the experience piece of Clover, where as well as we've done, we have room for improvement there.

And then we think we've got the best distribution channel by a significant margin combining not only a direct sales force, but 1,000-plus banking partners, thousand devices as Paul mentioned and was in the previous question, an unbelievable ISV business is growing at a very attractive rate and then other great partners, whether it's an ADP or some of the big food distribution businesses. So the opportunities there, the focus, the investment around the product is strong. And when you look across retail and restaurant, which we are characterized, even that, we have small market share, and then you go into some of these other verticals and Clover market share is still single digits.

So we see a ton of room for growth. There's always a great competitive landscape. As I said to the earlier question on the Banking side. That's part of a natural part of any business with great growth opportunities. But we think we've got a great platform here and it's -- everything is about investing, focusing and driving Clover growth here and abroad.

Operator: Next, we'll go to Ramsey El-Assal from Cantor Fitzgerald.

Unknown Analyst: You called out some senior hires in Merchant Solutions. Could you comment more broadly...

Paul Todd: We're having a hard time hearing you. Yes. We picked up that there were maybe some senior hires. But could you maybe repeat the question, maybe we'll be able to hear it clear.

Rayna Kumar: Can you hear me now?

Paul Todd: Yes, much better.

Unknown Analyst: Sorry about that. This is Ryan on for Ramsey. You called out some senior hires on Merchant Solutions. So I was hoping you could comment more broadly on the org chart in terms of whether you have all the pieces in place to execute on the plan? And also if there's more opportunities to streamline head count by way of AI?

Michael Lyons: Yes. First part of the question, were mentioned in the prepared comments that we've been thrilled actually blown away by the interest of seeing talented senior people from outside of Fiserv wanting to come join Fiserv, and we've added a number of incredibly talented people on both the Merchant side and the FS side, who are additive to an already strong team here. So we feel very, very good about where we are in terms of critical hires remaining to have the go-forward team. It's down to a very few. So yes, we've got the right team in place, an outstanding team. I look forward to -- we'll have a series of demos at the IR day next week.

So in addition to give you all and Takis, you'll have a chance to meet a lot of these leaders and see some of the products they're working on. But we love the team, and we love the combination of some external talent we brought in along with the great institutional knowledge that's been built here at Fiserv. On AI, allowing for efficiencies, a couple of thoughts there. First of all, we're going pillar 4 of the One Fiserv plan, Project Elevate. We are deep into the process of Project Elevate, we're very pleased with the portions we've gone through so far, which is really the origination of ideas and sourcing of ideas.

As part of that, there are no sacred cows, everything's on the table. All people from around the company are involved. There's a couple of hundred people very focused, almost fully dedicated to this. We put all of them around Paul, on the CFO floor, is very formal and dedicated effort, and we think there's great opportunities that are going to come out of that. I think, if you look at our head count over the last 4 or 5 years, we're down double digits in headcounts. We've already largely by leveraging early stages of automation. We've already taken significant gains there.

So maybe we're a little bit different from where other peers have come from over the last several years. But from here, we continue to see whether in Project Elevate or outside of Project Elevate, significant opportunity to become more productive and more efficient through AI and it's even incremental generations of AI. For example, we've streamlined our call center services over the last 4 or 5 years, using sort of "old AI" and now modern solutions show a significant opportunity to make that experience even better for the customers and more efficient for us. So yes, we see great opportunities, especially in and around the areas we expect in operations and call center services, app development and the like.

So as I said earlier, very excited about the potential for AI across all aspects of the business, and we're leaning in hard to it.

Operator: Our final question comes from Dave Koning from Baird.

David Koning: In the Acceptance segment, it seems like you're implying high single-digit growth in the back half. And it seems like the first half is probably close to mid-single digits. And I'm just wondering, source of acceleration. You answered Tim's question, there's going to be some SMB non-Clover but will Clover accelerate from the normalized 15%? And will Enterprise accelerate to the high single digits? And maybe how will those things happen?

Paul Todd: Yes, Dave. So we do obviously expect that Clover on a certainly reported basis will accelerate from the 6% because we're expecting low double-digit revenue growth for Clover for the year. So if you just kind of do the math, you're going to see acceleration there. I would point to two kind of favorable dynamics in the back half of the year for the Clover acceleration.

One is, you'll recall in the fourth quarter, we had some pricing roll backs on over specifically that provide a nice tailwind in the fourth quarter from a comparative standpoint that fuels just some of the additional growth on a reported basis from the fundamental growth that you would otherwise expect just relative to static volume growth. And then the other nice comparative tailwind that we get on the Clover side, is in the fourth quarter, we did have some weakness, particularly in November on the volume side.

So we actually have a volume positive compare as well, in addition to all the other things of Clover Capital and all the other growth that you would otherwise see as we progress along the year. So from a Clover standpoint, if you look right now, fundamentally, we're in a mid-teens growth rate from the Clover side and would expect to see a fundamental growth rate in line with being able to deliver the low double-digit Clover revenue growth. On the non-Clover side, you heard me comment earlier, we are right now at a decline of low single digit overall, and there's competitive dynamics in there as well.

But given some of the growth that I talked about on the ISV side, given some of the international expansion that will come through there. As I said, we expect that to improve and largely expect that to be a very small contributor to growth, but net positive for the overall year. So that's the way the shaping, nothing's changed in our volume assumptions. We are very pleased with the volume growth we saw in first quarter. The shaping of the year, we still expect to be intact. And so that gives you kind of from a Clover standpoint, the more moving parts.

But overall, we're still expecting the same kind of growth rates for Clover and non-Clover that we did at the start of the year.

Michael Lyons: Thanks, everyone, for joining today. We look forward to seeing you next week at the IR Day.

Operator: Thank you all for participating in the Fiserv First Quarter 2026 Earnings Conference Call. That concludes today's call. Please disconnect at this time, and have a great rest of your day.

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