Financial Services achieved segment adjusted EBITDA profitability of $12 million.
Third-quarter adjusted EBITDA grew 73% year-over-year to $237 million.
Cost per AI interaction fell 42% quarter-over-quarter as interactions grew 60%.
On its third-quarter 2026 earnings call, held on Nov. 2, 2026, Grab (NASDAQ:GRAB) raised its full-year guidance for both group revenue and core profitability. Profit expansion across all three operating segments gives the business momentum as user transaction volume compounds across Southeast Asia. Three key takeaways from management explain how this operational momentum supports long-term value.
Financial Services achieved segment-adjusted EBITDA, a measure of core operational earnings, of $12 million. Low customer acquisition costs across the Superapp platform and integrated lending distribution helped turn the division profitable ahead of management expectations.
Gross loan portfolio growth, obviously, is outpacing cost structure significantly. We're coming through that breakeven point now. So this is where the operating leverage really kicks in and the returns from the Financial Services segment will start to accelerate from here.
-- Alexander Charles Hungate, President and Chief Operating Officer
Deploying artificial intelligence (AI) across search recommendations and dispatch systems has boosted transaction frequency for the firm without creating runaway technology overhead. System optimizations drove down processing expenses even as customer interactions expanded rapidly across the regional network.
We're doing this while structurally lowering our compute cost with cost per AI interaction down 42% quarter-on-quarter as AI interactions grew 60%.
-- Anthony Tan, Chief Executive Officer
Expanding automated transport trials in Singapore is preparing the network for next-generation mobility while avoiding heavy capital expenditure, which represents the money spent buying vehicles. Meanwhile, partnering with third-party fleet owners lets the enterprise scale automated rides while capturing routing fees as the platform orchestrator.
So we ourselves remain primarily asset-light under that model. But the fleet operators who in -- who currently are using conventional vehicles, so not AV, but the standard driver-driven vehicles. We will work with them to transition into this new world.
-- Alexander Charles Hungate, President and Chief Operating Officer
At Grab, profitability is compounding across every major business line, and management isn't hiding its satisfaction with the momentum. High platform retention, expanding lending capacity, and lower technical infrastructure costs, meanwhile, provide structural advantages that insulate the core model as transaction volume scales across nine hundred cities.
With all 3 core segments now profitable and our outlook raised for the second time this year, Grab has more engines contributing to profit than at any point in our history.
-- Anthony Tan, Chief Executive Officer
Cash flow generation is getting stronger while capital allocation prioritizes share repurchases alongside targeted digital banking investments. The long-term trajectory now hinges on maintaining ecosystem execution while expanding the reach of financial services across Southeast Asia.
As I always remind the Grab team, this is not a one-quarter story. It's the trajectory where it counts.
-- Peter Oey, Chief Financial Officer
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