Welcome to Mitrade's Help Centre

Leverage ratios offered by Mitrade are set in accordance with the regulatory requirements. Maximum levearge available varies between different products. For details, please visit our trading platform.

After logging in to the platform, select "More" – "Setting" – "Security Setting" – "Change Password" to set a new password on mobile APP.


With the web platform, select "More" – "Security" – "Change Password" to set a new password.

App: Navigate to “Hub”, then click “Login I Register” to be directed to the login page.


Web: Click “Log in” on the top to go to the login page.

App: Navigate to the “Position” where you will see the icon on the top to switch between your demo and live account. 


Web: Find the toggle on the top right corner to switch between your demo and live account.

Yes. Mitrade’s Web-based platform does support Safari browser for Mac users. Alternatively you may try other browsers such as Google Chrome. If you fail to access the Web-based platform, please contact our online customer service or email us for further assistance.

If you need to modify your personal information provided in the registration process (which can be viewed in the “Funds Management” / “Personal Information”), please contact us and notify us of the reason for the change and provide relevant information. For example, if you need to change your surname to your husband's or change your residential address, we will carry out the change process according to local regulations after our review. Please contact us via customer service email.

App: Navigate to “Hub”–“Setting”–“Language”, then you can select your preferred language.


Web: Once logged in, you can find the “flag” icon on the top to select your preferred language.

Mitrade notifications are sent through login email, SMS, and platform push notifications.

App: Go to "Hub" – "Settings" – "Notification Settings" to change notification method that suits you.


Web: Go to "More" – "Notification Settings" and select your preferred notification method.

App: After logging in to the platform, navigate to "Hub" – "Fund Statement", and select a period (last 6 months by default) to view the financial status of your account.


Web: With the web platform, navigate to "Funds" – "Funds Statement", and choose the "Type" and "Time" frame you wish to view the financial status of your account.

App: Simply go to "Hub" where you can view the balance.


Web: You can either check your balance by going to the “Funds” page or look up--“Profit/Loss”, “Available Balance”, “Maintenance Margin” and “Equity” are showing on the top.

After logging in to the platform, select "Positions" to view "Open Positions, Orders, Closed" or go to "Hub"–"Account Information"–"Account Statement" to view your trading history in a certain period.

Can't find the answer you need? Contact us


*Some payment methods may not be available in your country/region

Trade Now