Welcome to Mitrade's Help Centre

Mitrade offers a wide range of deposit methods, including but not limited to the following methods:

1. Visa/Mastercard - generally instant

2. Online Banking - within 1 business days

3. e-Wallet (eg. Skrill, Momo, Zalo, Touch'n GO and Boost etc.) - generally instant

4. ATM Card  - generally instant

5. QR Code Payment generally instant

6. Bank Transfer - generally instant

Please note: some of the deposit methods are only available in selected countries/regions, and the processing time could vary based on individual banks. Please log in to your Mitrade account for details.

Please note that Mitrade only accepts deposits from your bank account/card. If you use a bank account/card under the name of someone else or belongs to a company, the funds will be rejected and returned.

After logging in to the platform, navigate to “Funds” ->“Withdrawal”, fill in the necessary information as instructed, and press “Submit”. Mitrade will process your withdrawal request in 1-2 business days.

For the purpose of complying with anti-money laundering and counter-terrorist financing rules and regulations, you must complete the card verification and bank account verification before submitting a withdrawal request.

Based on your deposit history and Mitrade's withdrawal policy, your funds might be returned to you via the following methods:

1. Bank Card: 3-5 business days

2. Bank Account: within 3 business days

Please note: The processing time could vary among individual banks. Please log in to your Mitrade account for details.

Once your withdrawal request has been processed by us, the withdrawal status would change from "Pending" to "Successful Withdrawal". The withdrawal time we have provided is for reference only, and it might vary depending on individual banks. If you did not receive your fund within the suggested timeframe, please contact your bank or card issuer for more information.

If this happens, you may contact our customer service team and provide a confirmation letter from the bank stating the card is no longer active. If you do not have a related letter, please contact your bank and they should be able to assist you to obtain one. We will process your withdrawal through another method.

If you need to delete the registered withdrawal bank account, navigate to "Bank Account/Card Management" to do the deleting.

After logging in to the platform, you can view your deposit and withdrawal history by navigating to “Transactions”.

If your outstanding withdrawal request is “Pending”, you will not be able to deposit more funds. You can either cancel your current withdrawal request or wait for your withdrawal status to change to "Processing" in order to deposit.

After logging in to the platform, navigate to “Transactions” to see the status of your withdrawal. If the status of your withdrawal request is "Pending", you can cancel it by clicking the "Cancel Withdrawal" button. If the status is “Processing”, which means your withdrawal request is under review, then you will not be able to cancel the withdrawal request.

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*Some payment methods may not be available in your country/region

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