Welcome to Mitrade's Help Centre

Mitrade offers multiple depositing options, including (not all methods are applicable in your country/region):


1. Wire transfer/bank transfer-After submitting your deposit on the platform, you will see information about Mitrade's bank account.

a. Bank transfer (AU) : 1-2 banking days, depending on how much time the bank needs to process the transaction.

b. Wire transfer (Other countries) : You may transfer funds via online banking or by filling out a wire transfer form at a bank counter, and it normally takes about 2-5 banking days, depending on how much time the bank needs to process the transaction.

2. Visa/ Mastercard: Instant processing

3. POLi (only applicable to Australian clients) :  Instant processing

4. e-wallet (Skrill/Neteller) : Instant processing

5. ATM/Ngan online banking (only applicable to Vietnamese clients): Instant processing

Currently, Mitrade does not provide currency exchange service. When you deposit or withdraw, if the currency of your bank account/card/e-wallet is different from the base currency of your trading account, the currency exchange rate will be determined by your bank or card issuer. For more details about the conversion rate of your funds, please consult with your bank.

Please note that Mitrade only accepts deposits from your bank account/card. If you use a bank account/card under the name of someone else or belongs to a company, the funds will be rejected and returned.

After logging in to the platform, click “Funds” ->“Withdrawal”, fill in the necessary information as instructed, and press “Submit”. Mitrade will process your withdrawal request in 1-2 business days.


For the purpose of complying with anti-money laundering and counter-terrorist financing rules and regulations, you must complete the card verification and bank account verification before submitting a withdrawal request.

Mitrade will process your withdrawal request within 1-2 banking days. However, the time for the funds to reach your account varies among different withdrawal methods and will depend on how much time the bank needs to process the transaction.


1. Wire transfer/Bank transfer

a. Wire transfer - It normally takes 2-5 banking days.

b. Bank transfer - For local bank transfers within Australia, it normally takes 1-2 banking days. 

2. Visa/Mastercard - It normally takes 3-5 banking days.

3. Ngan online banking - This option is only applicable to Vietnamese clients and it normally takes 2-5 banking days.

When your withdrawal request is successfully processed by Mitrade, the withdrawal status will be changed from “Pending” to “Successful withdrawal”. It normally takes 5 banking days for the funds to reach your bank account/card. Please contact your bank or card issuer to trace the funds in case they don't appear in your bank account/card after 5 banking days.

If your card is expired or lost before sending out a withdrawal request, you may contact our customer service team and we will provide you with another withdrawal method. If your card is expired or lost after a withdrawal has been processed, your card should be linked to a bank account and the funds should still be credited there. We can always provide you with an ARN (Acquirer's Reference Number) which you can then pass it to your bank to trace the funds in case they don't appear in your bank account.

If you need to delete the registered withdrawal bank account, log in to the platform,  click "Funds" -> "Bank Account / Card Management", confirm the account and press the delete button.

After logging in to the platform, click “Funds” -> “Transactions” to view the status and history of each deposit and withdrawal.


If your outstanding withdrawal request is “Pending”, you will not be able to deposit more funds. You can either cancel your current withdrawal request or wait for your withdrawal status to change to "Processing" in order to deposit.

After logging in to the platform, click on “Funds”->“Transactions” to see the status of your withdrawal. If the status of your withdrawal request is "Pending", you can cancel it by clicking "Funds" -> "Transactions", find the withdrawal you want to cancel and then press the "Cancel Withdrawal" button. If the status is “Processing”, which means your withdrawal request is under review, then you will not be able to cancel the withdrawal request on your own.

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