Welcome to Mitrade's Help Centre

We only offer personal trading accounts for individuals. We do not offer any corporate accounts or joint account

We offer USD or AUD as a base currency for our trading accounts. When you register for an account, the system will automatically determine your account base currency according to your region and this cannot be changed.

To open a live account, please visit our Mitrade account registration page and do the following:


1. Input your email address/mobile phone number and set up a login password. Upon submission, a demo account will be created.

 

2. On the demo account page, select Home > Switch to Live Account to access the account application form.  


Before you open a live account, we suggest you first learn about trading Fees and Charges, and all relevant Risk Disclosure Statement and Product Disclosure Statement.


Please note that only after completing your ID verification, you will be able to deposit into your live account.

We’ll always endeavour to electronically verify you first using your personal details provided in the application form. However if we are unable to electronically verify your full details or if we are only able to electronically verify part of your details, for “Know Your Client” (KYC) regulatory reasons we may require you to provide ID and/or Proof of Address documents.

• ID documents: It can be one of the following: Passport, Driver's License, Government Issued Photo ID. The document needs to be valid and show full name and date of birth.
• Proof of Address documents: It can be one of the following: Utility Bill (Phone, Electricity, Gas, Water, Internet), Bank or Credit Card Statement, Government Issued Tax Document, Birth Certificate, Certificate of Citizenship, and House Rental Official Agreement Issued from a Rental Agent. This document must be 1) less than 6 months old and show the full document, and 2) show Name and Residential (non PO Box) Address, and 3) show a provision of services.

We recommend all photo IDs and proof of address documents be submitted as photos (rather than a scan or photocopy).

After logging in to the platform, click “More”  -- “Verify Your Account”, and tick “Verify” in the “ID Information” item. Upload your ID proof and address proof, and click “Submit” for verification.

After you fill in and submit your personal information as required, we will complete the ID verification within 1 business days.

After logging in to the platform, click “More” --“Verify Your Account”, and tick “Verify” in the “Mobile Phone No." segment. Your Telephone Number” item. Enter your telephone number and click “Get Code”. An SMS with a verification code will be sent to your mobile phone within 1 minute. Please enter the verification code in the verification field and click “Submit” for verification.

Please ensure that the telephone number you enter does not contain a country code, which has already been indicated in the list. (For example, if you are domiciled in Australia, the system will automatically add +61 when you select Australia in the list). If you still do not receive a verification code, please contact our online customer service or send us an email for further assistance.

After logging in to the platform, click “More” --“Verify Your Account”, and tick “Verify” in the “Email Address” segment. Enter your email account and click “Get Code”. You will receive a verification code in your email within 1-2 minutes. Please enter the verification code in the verification field and click “Submit” for verification.

Please ensure that the email account you enter is correct. At the same time, check your junk mailbox to see if there is an email sent from Mitrade. If you still do not receive a verification code, please contact our online customer service or send us an email for further assistance.

In compliance with the Anti-Money Laundering and Counter-Terrorist Financing rules and regulations, we are required to verify your source of fund card and/or bank account.

 

Bank account verification:

After logging in to the platform, select Funds -- Bank Account/Card Management -- click "+Add" to input your bank account details. Once that is done, click "Add", and you will be guided to a page where you can upload your bank account document.  

 

We accept bank statements/bank book that shows your full name, bank account number, bank name/logo and the transaction to Mitrade. In addition, the statement must be issued within one year.

 

Card verification:

Once you are on the Bank Account/Card Management page, you will see the cards you have deposited with previously. Click on the "Verify" button on the right of your card and select "Upload" to submit the required document.

You can submit a photo of your card which shows your name, last 4 digits of the card, expiry date and bank logo/name.

 

Alternatively, you can choose to submit a card statement which shows your name, last 4 digits of the card, bank logo/name and the transaction to Mitrade.

 

*To safeguard your personal information, we recommend that you cover the digits of your bank card number, showing only the last four digits that we require for verification.  

 

You must complete card and/or bank account verification before requesting a withdrawal.

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