We are seeking an experienced Customer Support Team Leader to join our Limassol office. In this role, you will lead a team of customer support agents, ensure exceptional service delivery, resolve escalated issues efficiently, and uphold high customer satisfaction across all communication channels.

• Lead and develop a high-performing EU customer support team through coaching, performance management, and skills development
• Oversee daily operations while maintaining exceptional service standards and achieving KPIs including customer satisfaction, response times and resolution rates
• Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements
• Build team capability through recruitment support, onboarding, training programs, and regular performance reviews
• Engage with customers directly via multiple channels such as live chat, telephone and email, ensuring responsive and professional support
• Foster a customer-centric culture that prioritizes service excellence and continuous improvement
• Optimize processes by analyzing performance data, updating procedures, and implementing tools that enhance service delivery
• Anticipate potential challenges and proactively develop solutions to prevent service disruptions

• 3+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or investment firm
• Strong understanding of CFD products, financial markets, and trading mechanics
• Excellent leadership and people management skills
• Experience managing a remote team
• Fluent in English, additional languages are a plus
• Strong analytical and problem-solving skills
• Proficiency in CRM systems, support tools and Microsoft Office
• Collaborative team player with ability to work across departments

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & fully paid study Leave
• Fitness membership allowance
• 21 days of annual leave increasing every year
• Birthday Leave
• Sick Leave
• Work from Home Policy
• Bi-Weekly Lunch