As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.
If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance!

• Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
• Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
• Support content quality through proofreading and translation services as needed 

• Fluent in Portuguese language
• Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
• Professional-level English proficiency required.
• Enthusiasm about customer service and problem-solving.
• Excellent verbal and written communication abilities.
• Demonstrated commitment to ethical conduct and professional integrity.
• Willingness to commit to long-term career growth and professional development.
• Collaborative team player with adaptable interpersonal approach.
• Strong analytical thinking and problem-solving abilities.
• Advanced competency in MS Office applications.
• Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory

• Ability to rotate morning and afternoon shifts on a weekly basis.
• Flexibility to work weekends and Cyprus Public holidays on a rotation basis.

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & full-paid Study Leave
• Fitness membership allowance
• 21 days of annual leave increasing every year
• Birthday Leave
• Sick Leaves
• Work from Home Policy
• Bi-Weekly Lunch