Welcome to Mitrade's Help Centre

The Mitrade platform offers up to 200 times trading leverage, and the maximum degree of leverage varies from product to product. Please refer to the product information section on the trading platform for further details.

After logging in to the platform, select "More" – "Setting" – "Security Setting" – "Change Password" to set a new password on mobile APP.


With the web platform, select "More" – "Security" – "Change Password" to set a new password.

You may access the trading platform through Mitrade's official website or mobile APP.

After logging in to the platform, click "More" – "Switch to Demo Account" or "Switch to Live Account".

Yes. Mitrade’s Web-based platform does support Safari browser for Mac users. Alternatively you may try other browsers such as Google Chrome. If you fail to access the Web-based platform, please contact our online customer service or email us for further assistance.

If you need to modify your personal information provided in the registration process (which can be viewed in the “Funds Management” / “Personal Information”), please contact us and notify us of the reason for the change and provide relevant information. For example, if you need to change your surname to your husband's or change your residential address, we will carry out the change process according to local regulations after our review. Please contact us at cs@mitrade.com.

After logging in to the platform, select "More" – "Settings" – "Language" to set the language you desired on mobile APP.


With the web platform, select "More" – "Language" set the language you desired.

Mitrade notifications can be through login email, SMS, and platform push notifications.

After logging in to the platform, select "More" – "Settings" – "Notification Settings" to change notification method that suits you on mobile APP.


With the web platform, select  "More" – "Notification" and check the desired notification method.

After logging in to the platform, select "Funds" – "Fund Statement", and select the desired trading date (in the last 6 months by default) to view the financial status of your account for mobile APP.


With the web platform, select "Funds" – "Funds Statement", and choose the "Type" and "Time" frame you wish to view the financial status of your account.

The funds in your account are displayed at the top of the trading page, in the following order: "Available Balance" – "Equity" – "Maintenance Margin" – "Profit and Loss".

After logging in to the platform, select "Funds" – "Funds Management".

After logging in to the platform, select "Positions" to view "Open Positions, Orders, Closed".

Can't find the answer you need? Contact us

Trade Now