Welcome to Mitrade's Help Centre

We only offer personal trading accounts for individuals. We do not offer any corporate accounts or joint account

You may choose USD or AUD as the base currency for your account. You need to choose your preferred currency of settlement when you open a live account. Once you make your decision, you may not change it. Please carefully select and confirm your base currency.

Please follow the steps below to open a live account:
1. Open Mitrade's registration page, and as instructed: Register your email account, set your login password, and choose the base currency for trading. A [demo account] will be opened automatically after you submit your informaiton;
2. On the demo account page, select “Switch to Live Account” to open a “Live Account” by performing the following procedure:
A) Account registration (Fill in your personal information as instructed) ;
B) Investment evaluation (The investor needs to pass our evaluation to create a live account) ;

C) ID verification.


Before you open a live account, we suggest you first learn about trading Fees and Charges, and all relevant Risk Disclosure Statement and Product Disclosure Statement.


Please note that only after completing your ID verification, you will be able to deposit into your live account.

We’ll always endeavour to electronically verify you first using your personal details provided in the application form. However if we are unable to electronically verify your full details or if we are only able to electronically verify part of your details, for “Know Your Client” (KYC) regulatory reasons we may require you to provide ID and/or Proof of Address documents.

• ID documents: It can be one of the following: Passport, Driver's License, Government Issued Photo ID. The document needs to be valid and show full name and date of birth.
• Proof of Address documents: It can be one of the following: Utility Bill (Phone, Electricity, Gas, Water, Internet), Bank or Credit Card Statement, Government Issued Tax Document, Birth Certificate, Certificate of Citizenship, and House Rental Official Agreement Issued from a Rental Agent. This document must be 1) less than 6 months old and show the full document, and 2) show Name and Residential (non PO Box) Address, and 3) show a provision of services.

We recommend all photo IDs and proof of address documents be submitted as photos (rather than a scan or photocopy).

After logging in to the platform, click “More”  -- “Verify Your Account”, and tick “Verify” in the “ID Information” item. Upload your ID proof and address proof, and click “Submit” for verification.

After you fill in and submit your personal information as required, we will complete the ID verification within 1-2 business days.

After logging in to the platform, click “More” --“Verify Your Account”, and tick “Verify” in the “Mobile Phone No." segment. Your Telephone Number” item. Enter your telephone number and click “Get Code”. An SMS with a verification code will be sent to your mobile phone within 1 minute. Please enter the verification code in the verification field and click “Submit” for verification.

Please ensure that the telephone number you enter does not contain a country code, which has already been indicated in the list. (For example, if you are domiciled in Australia, the system will automatically add +61 when you select Australia in the list). If you still do not receive a verification code, please contact our online customer service or send us an email for further assistance.

After logging in to the platform, click “More” --“Verify Your Account”, and tick “Verify” in the “Email Address” segment. Enter your email account and click “Get Code”. You will receive a verification code in your email within 1-2 minutes. Please enter the verification code in the verification field and click “Submit” for verification.

Please ensure that the email account you enter is correct. At the same time, check your junk mailbox to see if there is an email sent from Mitrade. If you still do not receive a verification code, please contact our online customer service or send us an email for further assistance.

For the purpose of complying with anti-money laundering and counter-terrorist financing rules and regulations, you need to provide material evidence that your funds come from your bank accounts or bank cards.

After logging in to the platform, click “Funds” --“Bank Card Management”, and tick “Add” in the “Bank Account” item. Information to be filled in will pop up below for adding a bank account. You need to enter relevant information and click “Add”. Then click “Verify” on the right and click “Submit” to submit a photograph of the bank card or the bank statement within the last 6 months (which must include your name, bank card number, and date) for verification.


*To protect your bank card details, we suggest you hide the first few digits of your bank card number, showing only the last four digits and other information legible.

Please note that you must complete bank account verification before requesting withdrawals.

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