Welcome to Mitrade's Help Centre

You may choose USD or AUD. You need to choose your preferred currency of settlement when you open a live account. Once you make your decision, we are unable to change it for you so please choose carefully.

After logging in to the platform, click “Funds” --“Deposit”, choose the method of deposit convenient to you, fill in necessary information as instructed, and click “Submit”. The corresponding page will appear depending on the method of deposit you choose to help you complete the deposit procedure.

We offer multiple funding options, including (not all methods are applicable in your country/region) :


1. Wire transfer -  you may transfer funds via online banking or by filling out a wire transfer form at a bank counter.

2. Bank account  -  this option may not be applicable in your country/region.

3. Debit card/credit card - If you deposit/withdraw by debit/credit card, we strongly suggest you use your local card to avoid delay of payment.
4. e-wallet - Skrill

No, we do not charge our clients any fee for fund deposits. However, if you choose to deposit funds via bank wire transfer/credit card, your bank may charge you a fee. We recommend that you inquire any fee related issues with your bank provider.


For the wire transfer fee, you only need to pay the amount charged by your bank; the fee charged by Mitrade's bank and intermediary bank will be borne by Mitrade. As the amount you send may be deducted from an intermediary bank, we may not have the proof of remittance, thus we will not be able to confirm that the fund reflects the amount we will be receiving. We can only process your deposit with the amount we receive.  If you find that the fund added into your Mitrade account differs from the amount you send, please feel free to contact our customer service department via our Live Chat or email us at cs@mitrade.com to submit your proof of remittance. We will then refund you the difference.


If you choose to use the e-wallet (Skrill) for deposits, please note that we currently only accept AUD and USD deposits. If the currency of your e-wallet is different from the base currency of your Mitrade account, you may be charged for the respective currency exchange rate. We are not responsible for any taxes and fees incurred in this process.

There is no minimum amount for any deposits into your Mitrade account.

No, there is no limit to each batch of deposit.

No, we do not charge any fee to the clients for withdrawal of funds. So long as you have completed ID verification and bank account verification, you may withdraw your funds at any time.

Exchange rate only applies when your bank account currency differs from your trading account base currency and the bank will convert currencies based on the bank's current exchange rate. For more details about what rate your funds will be converted at, please consult with your bank.

After logging in to the platform, click “Funds” --“Deposit”, choose the method of deposit convenient to you, fill in necessary information as instructed, and click “Submit”. The corresponding page will appear depending on the method of deposit you selected to help you complete the deposit procedure.


If you choose to deposit funds via “Wire transfer”, the corresponding page with bank wire transfer details will pop up for your reference.

After logging in to the platform, click “Funds” – “Deposit”, choose the method of deposit and fill in necessary information, press “Submit”, and you may see all information to be filled out for wire transfer. You may transfer funds via online banking or by filling out a wire transfer form at a bank counter. Please note that you must provide your Mitrade trading account number in “Additional Comments”. After that, please upload evidence of your payment to this page. That will allow us to follow up on your payment sooner.

No. All deposits must be your personal funds, which must come from your bank account. We do not accept third party funding. Any funds received from a third party account will need to be returned back to that account.

No. All deposits must be your personal funds, which must come from your bank account. We do not accept third party funding. Any funds received from a third party account will need to be returned back to that account.

1. Wire transfer – about 2-5 business days, depending on how much time the bank needs to process the transaction.
2. Bank account – instant or within 1 business day.

3. Debit card/credit card - instant or within 1 business day.
4. e-wallet – instant or within 1 business day.

You may choose to withdraw funds via wire transfer/e-wallet/credit card. After logging in to the platform, click “Funds” – “Withdrawal”, fill in necessary information as instructed, and press “Confirm”. The system will request you to confirm that the information is correct. Once you confirm, we will process your withdraw request as soon as possible.


Please note that you must complete bank account verification before making a withdrawal request.

1. Wire transfer: It takes about 2-5 business days if you withdraw funds via wire transfer, depending on how much time the bank needs to process the transaction.
2. Bank account - it takes approximately 1-3 business days for the funds to reach your account, depending on the processing bank (please note, return via bank transfer is only available within Australia).
3. Credit card:  It takes about 3-15 banking days, It works like refunding and depends on how long it takes the bank to process the transaction.

No, we do not charge any fee to the clients for withdrawal of funds. But your receiving bank may charge a fee, depending on the rules of the bank. We recommend that you contact your bank to clarify any bank charges.

After logging in to the platform, click “Funds” – “Transactions” to view the status and history of each deposit and withdrawal.

After logging in to the platform, click “Funds” – “Transactions” to see the status of your withdrawal.


If the status is “successful”, that means we have completed the processing and the funds are being processed by the bank. You may consult the receiving bank.


If the status is “in progress”, it means that we are still processing your withdrawal request. Please be patient. If we need you to submit more information, we will contact you. You can also contact our online customer service or send us an email to learn more.


If the status is “failure”, we will send you a notification of the reason for the failure by email or SMS according to the your notification settings. Please also contact our online customer service or send us an email for further assistance.

After logging in to the platform, click "Funds" - "Bank Card Management", cancel the "Bank Account", and bind a new bank card.

Yes. The minimum withdrawal amount is USD100/AUD100. Only when the available balance in your account is less than USD100/AUD100 you can request withdrawal of less than USD100/AUD100 and you must withdraw the full amount.


Your funds must be withdrawn back to your bank account. We do not accept third party withdrawals.

Yes. If you deposit funds by credit card regardless of your requested withdrawal method, we will always try to process your withdrawal by Credit Card. This is because credit card withdrawals will be processed in the form of refund, and the credit card must be the same as the card used to deposit funds within the last 6 months.


Please note that the total withdrawal amount of credit card cannot exceed your total deposit amount via the same credit card within the last 6 months. The withdrawal request needs to be at least 24 hours after your associated deposit payment has been processed to your trading account. For the exceeded amount, please withdraw by wire transfer.


Refunds may be returned to your credit card in the form of more than one transaction. Please also pay attention to the notification sent by Mitrade and the bank.
If the refund is successfully approved and submitted, you will see it in your credit card statement for the next month.
If your outstanding withdrawal request is “Pending”, you will not be able to deposit more funds. You can either cancel your current withdraw request or wait until your withdrawal status has changed to "Processing" in order to deposit.
After logging in to the platform, click “Funds” – “Transactions” to see the status of your withdrawal. If your withdrawal request is "Pending", you can cancel your withdrawal request by clicking "Cancel Withdrawal".

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